Help · Inbox bell

The inbox bell

The bell in the top bar is your in-app notification feed. It tells you what happened; open a row to go to the work, dismiss it when you have seen it, and mute a record or a notification type in one click when it is noise.

The inbox bell of the platform (app.gearflow.com). Which events notify, who gets them and the channels: see Notifications. Work that still waits on you is not in the bell: it is on Tasks. For example, a check-in that needs review stays on Tasks after you dismiss its bell row.

#Terms

row — one notification in the bell.
Inbox — the rows you have not dismissed.
History — every row, dismissed rows included. History is read-only.
dismiss — remove a row from Inbox. The row stays in History.
mute — stop the message notifications of one record (§4).
turn off — stop one notification type in the bell, for every record (§5).

#1. Open the bell

Click the bell in the top bar. On a computer it opens as a panel under the bell. On a phone it opens as a sheet from the bottom of the screen, titled Notifications.

The red count on the bell is the number of rows in Inbox, not the number of unread rows. It shows 99+ above 99. The Type filter (§2) does not change the count.

The gear icon in the panel opens Notification settings.

#2. Inbox, History and filters

Inbox / History — the two tabs at the top. Inbox shows active rows, newest first. History shows all rows.
Type — shows only some kinds of rows: New items, Quotes, Updates, Messages, Check-ins & call-offs. The filter applies to History too, and the bell keeps it until you clear it.
All accounts / This account — shows only for a person who has a seat on more than one account. All accounts is the default. The bell keeps your choice.

The bell shows 10 rows at a time. Click Load more to see more.

Each row shows who did what, a short body (a message, a quote total, a check-in photo, a status change), badges for the request or ticket and the unit, and the time. Prices show only to Fulfillers and Admins.

When Inbox is empty, it says "You're all caught up."

#3. Open and dismiss

Open a row. Click it. The bell marks the row read, dismisses it, and opens the work: the message thread, the request or quote, or the check-in or call-off review.
Dismiss one row. Click the x on the row. On a computer the x shows when you point at the row; on a phone it always shows.
Dismiss all. Click Dismiss all. It acts at once, with no confirmation. It dismisses only the rows that the bell shows: with a Type filter on, the other rows stay. In the All accounts view it dismisses the rows of every account.

Dismissed rows stay in History.

#4. Mute one record's messages

You can mute the messages of one record. You can mute an equipment request, a ticket, a mobilization, a maintenance request, a parts request, or a direct-message conversation.

From the bell. On a message row in Inbox, click the bell-off icon, Mute messages on this <record>. The row then says "Muted. You get no notices for messages on this <record> until someone mentions you." Click Undo to unmute.

From an email. A message email has a Mute this <record> link. The link works with no sign-in. It opens a page that asks you to confirm; click Mute. The page then gives an Undo button for 1 hour. The link only works for you and for that one record.

What a mute does.

It stops the notifications for every message on that record, on every channel: the bell, email and text. It covers the internal discussion and the vendor and customer threads.
Status changes on the record still reach you.
A mention ends the mute: a message that names you with "@" reaches you.

How to unmute. Click Undo on the bell row, or Undo on the email page within 1 hour. A mention also ends the mute. Notification settings does not list muted records.

#5. Turn off a notification type

You can turn off one type of notification in the bell, for example "updates on tickets" or "messages on equipment requests".

From a row. Click the bell-minus icon, Stop notifying me about <type>. The icon shows only on a row that reached you because of your in-app setting for that type.
From a pop-up. A notification that pops up on the screen has a Turn off button. For 8 seconds after you click it, an Undo shows.

Turn off changes only the in-app (App) setting for that type, on that row's account. Email and text for the type do not change. To turn the type back on later, switch its App toggle back on in Notification settings.

#6. Retry a failed email

When an email that you sent to a vendor or a contact cannot be delivered, the bell shows a delivery-failure row with a Retry button.

Only the person who sent the message can retry it.
Retry clears the mail provider's block on that address and sends again. After two tries, the button reads Send final retry in 15 minutes. That third try is the last.
When a retry cannot help, the row says why, for example "This address isn't accepting mail. Update the contact's email address."