Text or call your Gearflow number to make a ticket from your phone, with no app and no sign-in. This page tells the person who texts how to find the number, what Gearflow texts back, and how to use the reply codes, the MOVE and NEW keywords, and a job pin ask.
Text or call your Gearflow number and Gearflow makes a ticket for you. Gearflow knows who you are from the phone number on your profile. Then it texts back a link to the ticket.
For how texts, calls, email and the app all feed tickets, see Ticket intake.
Gearflow matches a text or a call to a person only by the phone number on that person's profile. The number needs no verification for this. To add or change it, see Profile and devices.
If your number is not on a profile:
On an account where Gearflow turns on Ask Gearflow, an admin's text or call to the Gearflow number goes to Ask Gearflow. It opens no ticket. Everyone else on the account still makes tickets as this page describes. A reply to a text from Ask Gearflow also continues that conversation. See AI and Ask Gearflow.
An admin whose phone number is on seats in two accounts is the one exception: the text or call makes a ticket as usual.
Your number is on your Profile, under Create tickets by phone: "Text or call this number from your phone to create a ticket assigned to you."
That section has:
If your profile has no phone number, the section warns "This number won't recognize you yet." Click Add your phone number to add one.
An account can have numbers of its own. Gearflow shows each person one number, in this order:
If you are in two business units that each have a number, you see the account-wide number. With no account-wide number, you see the number of the business unit whose name comes first in alphabetical order.
The contact card takes its name from the number:
| Number | Contact name |
|---|---|
| A business unit's number | The business unit's name |
| The account-wide number | The account's name |
| The shared Gearflow number | Gearflow Tickets |
An admin buys account numbers under Settings → Intake addresses, on accounts where Gearflow turns that page on. See Ticket intake.
The reply names the account the ticket is in and what Gearflow saved, then gives a link:
Created in account name: ticket title (unit · job). View your ticket: link. Messages in the next 15 min will be added to this ticket. Text "new" to start a different ticket. (#47)
If the text asks for parts or other requests, the reply also says what Gearflow made of them. A request Gearflow could make shows as created, for example "1 parts request created". A request somebody must check first shows as a proposal, for example "1 proposal to review".
If Gearflow finds no request in your text, it makes no ticket and replies: "We got your text but couldn't find a request in it, so we didn't open a ticket. Text us what you need and we'll get right on it." A text with no words and no photo gets no reply.
Gearflow confirms each addition, for example "Details added to your ticket: title. Reply here to add more, or text "new" to start a different ticket." For photos only, it says "Photo added" or "Photos added".
Text new. Gearflow replies "Ok. Your next message will start a new ticket." Then text the new request.
Each text Gearflow sends about a ticket or a conversation ends with a reply code, for example (#47). The code names that one conversation.
A code works only for a conversation that Gearflow texted you about. Any other code is read as part of a normal text.
Sometimes two conversations are open, and Gearflow cannot tell which one a reply is for. Then it holds your text and asks:
You have 2 open conversations. Reply 1 to add this to your ticket "title". Reply 2 to send it to conversation. No answer in 15 min files it on the ticket.
Reply 1 or 2. If you do not answer in 15 minutes, Gearflow files the text as the last line says. A reply that starts with a code never gets this question.
If you belong to more than one account, a text can land in the wrong one. The reply always names the account, so you can see this at once. When you have another account to move it to, the reply also says: Reply "move" to file it in a different account.
A plain move works on a ticket for 15 minutes after it opened. After that, use the code. Other answers you can get:
The words MOVE and NEW never show on your ticket.
A driver on a move can text for the map pin of a job site. Start the text with the ask, for example pin Sunnyside, pin drop for Sunnyside or I need a pin drop for Sunnyside.
The ask works only for a person who drives a live move in that account. The dispatcher sees each ask and its answer on the move's internal thread. Outside haulers on a live move can ask the same way, about the jobs they haul to.
Call your Gearflow number and describe the problem. Gearflow makes a ticket and texts you a link to it.
A text sent soon after your call goes on the ticket the call made, the same as a follow-up text.
When you use Call with Gearflow to call somebody from the app, the person you call hears "This call may be recorded." before the call connects. See Profile and devices.
These words work only as a whole text. A text that is only the word cancel stops your texts. To cancel a request, write more, for example "cancel the hose order".