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Your sites and My team

Your sites is where a person ticks the jobs and shops they cover, which decides the work they hear about. My team is where an admin sees what reaches each teammate, finds the people who hear nothing, and edits a teammate's notification settings.

Two screens decide who hears about work. On Your sites, each person ticks the jobs and shops they cover. On My team, an admin checks the whole team at once and fixes gaps. This page describes both screens as of November 2026.

For how each person picks channels and events, see Notifications. For who gets a request (the Routing tab), see Teams and routing.

#Your sites

Your sites is the list of jobs and shops you cover. The page was called "Your jobs" before shops became a kind of site. To open it, click your name at the top of the screen, then click Your sites. It is also under Your settings on your profile page. Every signed-in person has this page.

Covering a site does three things. The page says so in its own words:

• You are notified about work on that site.
• The site fills the "Only my sites" filter on Requests, Tickets, Maintenance, Mobilizations and Parts.
• On Schedule, the jobs you cover are pinned to the top.

Covering a site does not limit what you see. The whole account stays visible.

#What you see

• Search for jobs and shops finds a site by name or code.
• All / Jobs / Shops narrows the list to one kind of site. All is the default.
• Covered: N counts the sites you cover.
• Each row shows a checkbox, the site name and its location, a Job or Shop tag, the site code, and the faces of the people who cover it.

The list shows up to 50 sites. Use the search to find a site that is not in the first 50. The list holds only the sites your business units let you see.

#Cover a site

1. Find the site in the list or with Search for jobs and shops.
2. Tick its checkbox.

The change saves at once. To stop covering a site, clear its checkbox.

#Edit someone else's sites (admins)

An admin can set the sites for another person. The new service writer who most needs the right sites is often the person least likely to set them on their first day.

1. Open Your sites.
2. Next to Editing coverage for, click Yourself and pick the person.
3. Tick or clear the sites for that person.

The address of the page now names that person, so you can copy the link and come back to it. The person picker shows only for an admin. If anyone else opens such a link, they see their own list.

#The Notifications page

Settings → Notifications has three tabs for an admin:

Tab	Who sees it	What it is for
Mine	Everyone	How you hear: your own events and channels. See Notifications.
My team	Admins	What reaches each teammate, and how.
Routing (Advanced)	Admins	Who gets a request. See Teams and routing.

A person who is not an admin sees no tabs. They have only their own settings, at Your notifications in the menu under their name.

#My team

My team is the "Who hears what" roster. It has one row per teammate and one column per type of work. Each cell is read live from the person's role, business units, the sites they cover and their settings. Only an admin can open it. Anyone else is sent away with "Unauthorized".

#Filters

• Business unit shows only the people in the business units you pick. It starts on your own business units. An admin with no business unit sees the whole account.
• Search teammates… finds a person by name.

#Columns

Column	What it shows
Teammate	The person's name and role, with their actions under it.
Equipment requests	What this person hears about equipment requests.
Tickets	What this person hears about tickets.
Mobilizations	What this person hears about mobilizations.
Maintenance	What this person hears about maintenance.
How they hear	The channels: App, Email, Text.

Parts has no column. A person whose role works only on parts shows "Not their area" in the four columns.

#Read a cell

A blue cell shows coverage in plain words, for example "Their business units", "Own requests", "Tickets they raise", "Assigned tickets" or "3 they follow". These cells need attention:

Cell	What it means
No coverage (orange, with a warning icon)	A real gap. The person will never hear about this type of work. For example, they hear about it only on the sites they cover, and they cover none.
Hears nothing (dashed)	The silent drop. See the next section.
Muted (dashed)	The person turned this type of work off. It is a choice, not a gap.
Not their area (dashed)	The person's role does not work on this type of work.

Text off: no phone (orange) in How they hear means the person's settings send texts, but they have no verified phone. Only that person can verify their phone.

#The silent drop

A yellow box at the top counts the people who would hear nothing. It reads "1 person would hear nothing" or "N people would hear nothing". It shows only on an account with more than one business unit. In such an account, some roles hear only about their own business units. A person in that role with no business unit misses everything in the table. Their row shows "Hears nothing" in every column.

To fix it, give the person a business unit in Users.

#Act on a teammate

Each row has these actions under the person's name:

• Ask them to set preferences emails the person and asks them to set their notification preferences. It shows only when the person has a No coverage cell. After you send it, the row says "Preferences request sent".
• Reset to defaults puts back the default notifications for the person's role. A confirmation asks first, because it replaces the settings they have now.
• Edit their settings opens the person's notification settings.

#What the table cannot show

Some notifications follow their own rules and are not in the table. The list at the foot of the page names them:

• Replies in ticket, mobilization and maintenance conversations. They go to the people already in the conversation.
• Unit check-ins with no equipment request. They go to the dispatchers who follow the job, or to every dispatcher in its business unit when nobody follows it.
• Vendor conversations not tied to an equipment request. They reach only the teammates who started or are handling them.

#Edit a teammate's notification settings

An admin can change a teammate's notification settings directly.

1. Open Settings → Notifications → My team.
2. Find the person, then click Edit their settings.
3. Change their settings. Each change saves at once.
4. Click ← Back to My team when you are done.

The page title names the person, for example "Dana Ruiz's notifications". It is the same page the person sees as Your notifications. A line at the top says: "You are changing settings for . Changes take effect for them right away and are recorded on your account's activity log."

Each change is logged. The account's activity log records who made the change and for whom. This includes Reset to defaults and the sites you add or remove for the person on this page.

You cannot verify a phone for someone else. If the person has no verified phone, a note says that texts stay off until they verify it themselves. After they verify it, you can turn texts on for them.

Only active people can be edited. A deactivated person cannot receive notifications, so their settings do not open.